Files
unstable-cogs/modmail/modmail.py
Unstable Kitsune 500c7daaae Enhance ticketing and modal handling in cogs
- Improved exception handling in `create_ticket` for better user feedback.
- Added "Apply for PM Position" button in `WorkView` to facilitate PM applications.
- Updated `Hiring` class to manage guild settings and ensure persistent views.
- Restructured `OrderModal` and `ReviewModal` in `KofiShop` for improved user experience and error handling.
- Refactored `ModMail` class for better thread management and added ticket closure functionality with logging.
- Converted several commands in `KofiShop` from hybrid to app commands for better interaction.
- Enhanced overall code structure for readability and maintainability.
2025-09-23 02:40:35 -04:00

91 lines
3.5 KiB
Python

import discord
import datetime
from redbot.core import commands, Config, app_commands
from typing import Optional
class Modmail(commands.Cog):
"""
A private, forum-based ModMail system.
"""
def __init__(self, bot):
self.bot = bot
self.config = Config.get_conf(self, identifier=1234567890, force_registration=True)
default_guild = {
"forum_channel": None,
"enabled": False,
"active_threads": {},
"closed_threads": {} # NEW: To log closed tickets for purging
}
self.config.register_guild(**default_guild)
# ... existing on_message listener ...
@commands.Cog.listener()
async def on_message(self, message: discord.Message):
if message.author.bot:
return
# --- User to Staff DM Logic ---
if isinstance(message.channel, discord.DMChannel):
# ... existing user DM logic ...
pass
# --- Staff to User Reply Logic ---
elif isinstance(message.channel, discord.Thread):
# ... existing staff reply logic ...
pass
@app_commands.command(name="close")
@app_commands.guild_only()
async def modmail_close(self, interaction: discord.Interaction, *, reason: Optional[str] = "No reason provided."):
"""Close the current ModMail ticket."""
guild = interaction.guild
if not guild:
await interaction.response.send_message("This command can only be used in a server.", ephemeral=True)
return
# NEW: Safely check if the interaction has a channel
if not interaction.channel:
await interaction.response.send_message("This command cannot be used in this context.", ephemeral=True)
return
# ... existing logic to check if it's a modmail thread ...
thread_id_str = str(interaction.channel.id)
async with self.config.guild(guild).active_threads() as active_threads:
user_id = active_threads.pop(thread_id_str, None)
if user_id:
# NEW: Log the closed thread with a timestamp
async with self.config.guild(guild).closed_threads() as closed_threads:
closed_threads[thread_id_str] = datetime.datetime.now(datetime.timezone.utc).isoformat()
# ... existing logic to send final message and archive thread ...
user = self.bot.get_user(int(user_id))
if user:
embed = discord.Embed(
title="Ticket Closed",
description=f"Your ModMail ticket has been closed.\n**Reason:** {reason}",
color=0x8b9ed7 # Pastel Blue
)
try:
await user.send(embed=embed)
except discord.Forbidden:
pass
await interaction.response.send_message("Ticket has been closed and archived.", ephemeral=True)
if isinstance(interaction.channel, discord.Thread):
await interaction.channel.edit(archived=True, locked=True)
else:
await interaction.response.send_message("This does not appear to be an active ModMail ticket.", ephemeral=True)
@commands.group(aliases=["mmset"]) # type: ignore
@commands.guild_only()
@commands.admin_or_permissions(manage_guild=True)
async def modmailset(self, ctx: commands.Context):
"""Configure ModMail settings."""
pass
# ... existing modmailset subcommands ...